There are many small and medium sized courier companies in Singapore. Competition is really tight and the courier market share seems to be evenly divided among the companies. In order to move ahead of the competition, these courier companies need to have some competitive advantage over their peers. Here are some of the features that I think a good courier company must possess.
Speed is of the essence in deliveries. It can be a really good thing for the courier company if it is well known in the market for its superior delivery speed compared to its peers. This could draw more customers who have urgent class delivery services to the company. Besides that, customers who had experienced slow deliveries with other courier companies may switch over to the courier company too. A particular courier company in Singapore that provides really speedy deliveries is PCA Masters. They provide quick deliveries in as fast as half an hour. Sometimes, even though customers told PCA Masters that their parcels can be delivered anytime before 6 P.M. on the same day, PCA Masters may be able to deliver it within an hour if the courier is near the destination.
A good courier company needs to offer a good price to the customers too. The customers must feel that the courier services are value for money. The standards of courier services in Singapore are quite similar. Hence, the prices should be around the same. If customers find a particular courier company charging too high a price, they will switch to other courier companies.
A good courier company must also take appropriate care of all the items received from the customers. Reasonable safety measures must be in place to ensure the safety of the items, to prevent them from being damaged or misplaced. Such incidents will definitely affect the reputation of companies.
If a courier company possess all these features above, then it can be considered a well managed courier company in the market.